Two Years Warranty – (Qualifying Products – PM380A, PM605 ONLY)

Our products pass strict tests prior to leaving an ISO9001 factory. If within 2 years from the date of purchase, the product does not perform according to the specifications, because of factory defects, the purchaser is entitled to have free repairs or replacement parts (for parts that are defective) upon presentation of the warranty/receipt provided that the malfunction or damage to the device and/or parts occurred under normal operating conditions.

If the machine is not repairable, then we will replace the product with one of equal or greater value depending on if we have the unit(s) in stock. If we do not have the unit(s) in stock, then we could reimburse you for the replacement of the product.

All costs of returning the unit(s) to our warehouse will be incurred by the customer and again once the unit(s) is dispatched from our warehouse to our customer.

One Year Warranty

Our products pass strict tests prior to leaving an ISO9001 factory. If within 1 year from the date of purchase, the product does not perform according to the specifications, because of factory defects, the purchaser is entitled to have free repairs or replacement parts (for parts that are defective) upon presentation of the warranty/receipt provided that the malfunction or damage to the device and/or parts occurred under normal operating conditions.

If the machine is not repairable, then we will replace the product with one of equal or greater value depending on if we have the unit(s) in stock. If we do not have the unit(s) in stock, then we could reimburse you for the replacement of the product.

All costs of returning the unit(s) to our warehouse will be incurred by the customer and again once the unit(s) is dispatched from our warehouse to our customer.

Limited Warranty – Spare Parts & Refurbished Items

If within 90 days from the date of purchase, the product does not perform according to the specifications because of a factory defect, the purchaser is entitled to free repairs or replacement parts (for the parts that are defective) upon presentation of the warranty/receipt provided the malfunction or damage to the device and/or parts occurred under normal operating conditions.

 

Need help?

Contact us at sales@puremate.co.uk for questions related to refunds and returns.